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A study by BIAKelsey has shown, that 70% of mobile users use the click-to-call button. However, the question is whether the customer actually calls. The same research shows that 61% of people think it is important to call the company about a purchase.Read more
Call tracking is interesting for almost all branches. For physiotherapists who receive a lot of calls for appointments for example, or travel agencies that have a lot of incoming telephone calls for bookings.Read more
By recording conversations you can improve the quality of your team by giving feedback on the conversations. This allows employees to grow and to better serve customers. This can result in better operational management.Read more