Within the ‘Call Notifications’ module, you can set up who receives an email notification about which type of calls. For example, you can receive a notification for every missed call so you can call back the person. Or you can automatically receive the call recording of certain calls in your mailbox.
Setting up call notifications
Here’s how you set up call notifications in the Qooqie call tracking application:
- Go to Modules > Call Notifications.
- Enable call notifications.
- To set up a new notification, click on ‘Add’.
- In the pop-up, enter the email address for which you want to set up a notification and click on ‘Save’. The email address will now appear in the overview.
- Now set up all the details of the notification: Campaign/Traffic Source – Select which campaign(s) and/or traffic source(s) you want to receive notifications from. Destination – Select for which destination (branch/department) you want to receive a notification. Calls – Select this if you want to receive a notification of answered calls. Missed Calls – Select this if you want to receive a notification of missed calls. Attachment – Have you enabled the ‘Call recording’ module? Then you can receive the call recordings of the selected calls as attachments. Language – Here you select the language in which the notification should be sent.
- Is the notification set up? Then click on ‘Save’.
Modify or delete call notifications
You can also easily modify or delete call notifications. Modifying works in the same way as adding. Adjust the desired details of a notification and click on ‘Save’. Want to delete a notification? Click on ‘Delete’ and then on ‘Delete’ again to confirm.
