How to turn on Call Summary

The ‘Call Summary’ module summarizes conversations based on the recording of a call. With the summary, you can easily read what took place during a conversation.

Enabling Call Summary

You enable this module as follows:

Note: Call Summary only works if Call Recording is enabled

1. In the Qooqie call tracking application, go to AI > Call Summary.
2. Enable call summary with the toggle halfway down this page.
3. Click ‘Save’

Reviewing summaries

Here’s how you find the summaries within the Qooqie app:

1. Go to Calls > Overview
2. Under the dashboard, you’ll find an overview of calls. Search for the call you want to review. The following tools can assist you: The filter at the top of the screen. The search field at the top left of the call overview. The advanced search function at the top right of the call overview.
3. Found the call? Click on it, and in the notes area on the right, you’ll see the summary of the conversation